Shipping is free on all orders worldwide
Please allow 2-8 days for your order to be processed and shipped. During this time you can reach out to us to change size or to cancel the order.
Once your order has been shipped you will receive an email with the tracking code.
We offer two shipping methods at checkout for you to choose;
Standard Shipping: FREE, takes between 6-15 days, we use the standard local shipping service for each country, e.g: USPS, Canada Post, Royal Mail, La Poste, Australia Post, New Zealand Post etc.
Priority Shipping: takes between 1-6 days, we use the express local shipping service for each country, and also DHL Priority to some countries.
We also use China Post shipping to some countries (Japan, South Korea and more), which can be China Post Standard (tracking number starts with "L") or China Post Priority (tracking number starts with "E").
Please use 17track.net in these cases.
TrackingYou will receive an email once your order has been shipped. Proceed then to your order status page and there you will find the tracking code.
If you can't find your tracking code do not worry, just request it to us by email or on Instagram.
To track your order just click the tracking code on your order status page.
*if your order was shipped using Yunexpress please use 17track.net.
Please make sure to constantly monitor your package status.
Return to sender
If the the delivery fails and the package is not picked up within the storage period provided your order won't return to our warehouse but instead to an international shipping hub.
From the courier's international hub, we will be able to reship your package at your request.
Please do not let the order come back as we won't be able to store those products again in our warehouse.
You can only apply for a return after you received your package, for further information regarding our return policy please visit https://harshandcruel.com/a/returns.
We ship our packages DDU (Duties Delivered Unpaid), and for some non-US countries additional import fees may need to be paid in order to release your order. Unfortunately we can't be responsible to any additional import charges charged by your country's import laws, and those are your responsibility to pay.
If you won't pay the fees the order will return to us and you will be refunded the amount you spent less a $10 USD handling fee.